Frequently Asked Questions

How do I order from Draxas Watches online shop?

Choose the product that you want and add it to the cart. Proceed to checkout, choose payment method and fill in your shipping information.

Which payment methods are accepted in the Online Shop?

You can pay for your order with most common credit cards or via Paypal through the online shop. Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard cards are accepted on checkout page and with all other cards you can pay via PayPal.

This site accepts payments via Stripe or Paypal secure payment processing services. The information submitted on this site is secure and private.  For your protection, as well as for liability purposes we do not record your credit card or any financial details.

What are the delivery charges for orders from the Online Shop?

Worldwide Delivery

International items are shipped with registered airmail (Free) or DHL (30€).

Each country have a specific rule regarding customs and having your package picked by the customs is also random (bad) luck. Customs fees and taxes are not included in the free shippment and is the responsibility of the customer. Payment of these fees is required to release your order from customs.

How long will delivery take?

Worldwide Delivery

Delivery times are 14-20 business days for registered airmail (FREE DELIVERY WORLDWIDE), 3-5 business days for DHL.

Draxas products purchased on this internet site can be delivered anywhere in the world. Shipping is calculated at the checkout. We shall deliver to the shipping address that you provide at the checkout. We cannot deliver to PO Boxes.

Items will be shipped after payment has been received and cleared.

If your package shows outward signs of damage upon delivery, you must open it in the presence of the carrier to check the state of your items. Please notify the carrier of your reservations by writing them on the delivery note, and let us know by email. If delivery is delayed due to any cause beyond our reasonable control, we will notify you. It is your responsibility to report non delivery within 25 days of dispatch. We consider that your parcel has been accepted by you upon delivery to the agreed address confirmed by our courier.

Do I have any warranty?

5 -YEAR LIMITED WARRANTY

Draxas timepiece is warranted to the owner for 5 years from date of purchase. This limited warranty covers the defects in material or resulting from manufacturing of the watch. Draxas’s obligations here under are limited to repair or replacement at its option. Draxas is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. All implied warranties, including that of merchantability, are limited to 5 years.

THIS WARRANTY DOES NOT COVER:

-All SALE merchandise;

-Battery, crystal, strap;

-Damage resulting from an accident, normal wear, negligence, misuse, abuse or from the intervention of any person not authorised by Draxas or its representatives;

-Loss and theft;

-Incidental or consequential damage arising from the failure or malfunction of the watch as well as from any inappropriate usage, lack of precision, malfunction or lack of conformity of the watch.

Returns / Refund / Re-delivery

Returns / Refund / Re-delivery

All of our wristwatches go through some major testing and stringent quality controls before we send them to you. But you should still thoroughly inspect your watch as soon as you receive it (before removing any factory tape or wearing it) just to make sure there are no blemishes, or any other type of damage and that it works. If, for some reason, your watch is in less than satisfactory condition, please contact our customer service within 24 hours to let us know.

A refund will be given when the watch arrives at our address. Funds will be credited to the original account used for purchase. We will keep you informed via email of the process. Customers must cover return shipping. The customer is responsible for all shipping costs on watches. All items must be returned in the original packaging with all papers, tags and protective films in place and must show no signs of wear or use. Really, no signs of use. We are tough on this.

Noted: No return, exchange, price adjustments or cancellations will be permitted on clearance and discounted items.

Please ensure your address and contact number is up to date. Buyer will bear ALL handling charges and re-delivery fees should failure of delivery is due to incorrect address and/ or contact number.

I’m a fashion blogger/Instagrammer, how can I work with you?

Email info@draxas.com if you’re interested to work with us! We really appreciate new ideas and love new collaborations!

I want to become a Draxas Watches retailer, how can I contact you?

Feel free to contact us at info@draxas.com

Send us an email

Please read our FAQ before sending us a message.